Troubleshooting is the process of identifying, diagnosing, and resolving issues to keep systems running smoothly. Whether it’s an API failure or a technical hiccup, a structured approach can help resolve problems efficiently. 🚀
⚠️ Common Issues
When troubleshooting API-related issues, the first step is to understand the problem. Below are some common API issues you may encounter:
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🔑 Authentication failures – Issues with API keys, or user credentials preventing access.
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🌐 Network issues – Connectivity problems that stop the API from reaching the server.
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⏳ Rate limiting – Exceeding the maximum number of API requests allowed.
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🔄 Request and response errors – Communication issues between two connected systems, which could occur at either the request or response stage.
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📍 Affected API endpoints – Problems linked to specific API endpoints not functioning as expected.
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📊 Tracking issues – Errors in monitoring or recording interactions between a client application and the API.
✅ Best Practices for Smooth API Interaction
To ensure seamless API functionality and minimise potential issues, follow these best practices:
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🔍 Analyse response errors – Check HTTP status codes (e.g., 400, 401, 429, 500) to diagnose failures.
- 📉 Monitor rate limits – Check if your request volume exceeds allowed limits to avoid service interruptions.
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📂 Log and monitor activity – Use logs to track API interactions and identify errors.
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🛠️ Use testing tools – Tools like Postman or curl can help manually test API calls and troubleshoot problems.
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📖 Refer to documentation – Always check the API reference documentation for proper usage and expected responses.
💡 Getting Help from Intersoft
If you run into an issue that you can’t resolve, our team at Intersoft is here to help. To speed up troubleshooting, please provide the following details when reaching out:
📌 Intersoft Customer name and account number
📄 The API XML request and response sent to Intersoft must be provided
🌐 API URL that you are trying to post your request to
📝 Brief description of the issue (including affected areas of the system and any relevant screenshots of error(s) received)
🚚 Impacted carriers
📦 Example tracking numbers (for tracking-related issues)
⏰ Date and time of the issue occurrence
🚧 Important Information
Before submitting your request, please keep in mind:
❌ Do not include your Intersoft Credentials or any other sensitive data in your request.
✅ Ensure you provide the Intersoft-formatted API request and response to help us investigate API-related issues efficiently.
📞 If your issue isn’t covered above or you’re missing key details, contact our Tech Support team with all available information to escalate the process.
We’re here to help – the more details you provide, the quicker we can resolve the issue! 🚀
Intersoft Tech Support Contact Details
For further assistance, please reach out to our Technical Support team:
📌 Raise a ticket: Intersoft Customer Portal
📧 Email: TechSupport@intersoft.co.uk
📞 Phone: (+44) 01753 687 979 - weekdays between 9am to 5pm, excluding bank holidays