--- title: Royal Mail SMS and Email Notifications description: How to enable Royal Mail triggered SMS and email notifications --- [Skip to content](https://kb.intersoft.co.uk/royal-mail-sms-and-email-notifications#main-content) English Show submenu for translations ![](https://kb.intersoft.co.uk/hs-fs/hubfs/is-logo-std-grey-yellow-rgb-1.png?width=100&height=75&name=is-logo-std-grey-yellow-rgb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://kb.intersoft.co.uk/?hsLang=en) 2. [Carriers](https://kb.intersoft.co.uk/carriers?hsLang=en) 3. [Royal Mail](https://kb.intersoft.co.uk/carriers?hsLang=en#royal-mail) # Royal Mail SMS and Email Notifications ## How to enable Royal Mail triggered SMS and email notifications **SMS:** SMS notifications are triggered by the destination phone number portion of an XML Request (API call). ![kb2](https://kb.intersoft.co.uk/hs-fs/hubfs/kb2.png?width=457&height=28&name=kb2.png) The service enhancement code '13' must also be used for this to work:  ![sr13](https://kb.intersoft.co.uk/hs-fs/hubfs/sr13.png?width=432&height=70&name=sr13.png) This must be included or the notifications will not trigger. Please see the field validation rules below: - Phone number must start with "0" or "44" or “+” - It MUST then be followed by "7" and then any other number - If starting with 0, the maximum length is 11 - If starting with 44, the maximum length is 12 - If starting with +, the maximum length is 13 - Premium (070) numbers are not permissible Examples of valid numbers: 07123456789 or 447123456789 or +447123456789 - Any premium numbers, like the ones starting with 070 are not allowed. - It is not recommended to use a dummy phone number. It would be best to have validation on your end to pass the enhancement code for SMS notifications only if the number provided follows the rules. --- **Email:** Email notifications are triggered by the destination email address line in the API request, and the service enhancement code '14' ![sr14](https://kb.intersoft.co.uk/hs-fs/hubfs/sr14.png?width=382&height=61&name=sr14.png) The notifications will only work if the shipments gets manifested before it enters RM network, as manifesting it triggers an automatic pre-advice with all of the information on shipment to be sent to RM. This is how they would receive an information about phone number and email address.   **Example of XML request for both:** ![](https://kb.intersoft.co.uk/hs-fs/hubfs/image-png-May-22-2024-08-44-36-9229-AM.png?width=535&height=348&name=image-png-May-22-2024-08-44-36-9229-AM.png) The notifications the customer gets from Royal Mail show the customer’s name provided in the \ field. **![manual1](https://kb.intersoft.co.uk/hs-fs/hubfs/manual1.png?width=635&height=498&name=manual1.png)** - Please note: Royal Mail confirmed that they have logic where if an email + SMS notification is being passed, they will only pass the email notification back. - Please note: The notifications will only be triggered if the shipment is manifested before it enters Royal Mail network.           - [Carriers](https://kb.intersoft.co.uk/carriers?hsLang=en#main-content) - [Amazon](https://kb.intersoft.co.uk/carriers?hsLang=en#amazon) - [An Post](https://kb.intersoft.co.uk/carriers?hsLang=en#an-post) - [Asendia](https://kb.intersoft.co.uk/carriers?hsLang=en#asendia) - [Deutsche Post](https://kb.intersoft.co.uk/carriers?hsLang=en#deutsche-post) - [DHL eCommerce (prev DHL Parcel UK)](https://kb.intersoft.co.uk/carriers?hsLang=en#dhl-ecommerce-prev-dhl-parcel-uk) - [DHL e-Commerce USA](https://kb.intersoft.co.uk/carriers?hsLang=en#dhl-e-commerce-usa) - [DHL Express](https://kb.intersoft.co.uk/carriers?hsLang=en#dhl-express) - [DPD](https://kb.intersoft.co.uk/carriers?hsLang=en#dpd) - [DPD Germany](https://kb.intersoft.co.uk/carriers?hsLang=en#dpd-germany) - [DPD Ireland](https://kb.intersoft.co.uk/carriers?hsLang=en#dpd-ireland) - [DPD Local](https://kb.intersoft.co.uk/carriers?hsLang=en#dpd-local) - [DPD Netherland](https://kb.intersoft.co.uk/carriers?hsLang=en#dpd-netherland) - [EVRi](https://kb.intersoft.co.uk/carriers?hsLang=en#evri) - [Landmark Global](https://kb.intersoft.co.uk/carriers?hsLang=en#landmark-global) - [Royal Mail](https://kb.intersoft.co.uk/carriers?hsLang=en#royal-mail) - [Royal Mail Importers](https://kb.intersoft.co.uk/carriers?hsLang=en#royal-mail-importers) - [Royal Mail (Parcelforce)](https://kb.intersoft.co.uk/carriers?hsLang=en#royal-mail-parcelforce) - [Spring GDS](https://kb.intersoft.co.uk/carriers?hsLang=en#spring-gds) - [Starlinks Global](https://kb.intersoft.co.uk/carriers?hsLang=en#starlinks-global) - [The Delivery Group](https://kb.intersoft.co.uk/carriers?hsLang=en#the-delivery-group) - [UPS](https://kb.intersoft.co.uk/carriers?hsLang=en#ups) - [How to](https://kb.intersoft.co.uk/how-to?hsLang=en) - [Intelligent Shipper](https://kb.intersoft.co.uk/intelligent-shipper?hsLang=en#main-content) - [Customer User Manuals](https://kb.intersoft.co.uk/intelligent-shipper?hsLang=en#customer-user-manuals) - [Intelligent Shipper - User Manuals](https://kb.intersoft.co.uk/intelligent-shipper?hsLang=en#intelligent-shipper-user-manuals) - [Release Notes](https://kb.intersoft.co.uk/release-notes?hsLang=en#main-content) - [Release Notes 2022](https://kb.intersoft.co.uk/release-notes?hsLang=en#release-notes-2022) - [Release Notes 2025](https://kb.intersoft.co.uk/release-notes?hsLang=en#release-notes-2025) - [Release Notes 2024](https://kb.intersoft.co.uk/release-notes?hsLang=en#release-notes-2024) - [Release Notes 2023](https://kb.intersoft.co.uk/release-notes?hsLang=en#release-notes-2023) - [Release Notes 2026](https://kb.intersoft.co.uk/release-notes?hsLang=en#release-notes-2026) - [Documentation](https://kb.intersoft.co.uk/documentation?hsLang=en) - [FAQ](https://kb.intersoft.co.uk/faq?hsLang=en#main-content) - [Windsor Framework](https://kb.intersoft.co.uk/faq?hsLang=en#windsor-framework) - [Sandbox](https://kb.intersoft.co.uk/sandbox?hsLang=en) - [Customer Tech Support](https://kb.intersoft.co.uk/customer-tech-support?hsLang=en) - [Sapient - Internal Knowledge](https://kb.intersoft.co.uk/sapient-internal-knowledge?hsLang=en) [![Chill listening crop-3](https://kb.intersoft.co.uk/hs-fs/hubfs/is-logo-std-grey-yellow-rgb.png?width=167&height=25&name=is-logo-std-grey-yellow-rgb.png "Chill listening crop-3")](http://intersoft.co.uk) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, Intersoft