--- title: Royal Mail Importers - Freight to Post Onboarding Process description: Knowledge base article for the onboarding steps for the Commercial Clea --- [Skip to content](https://kb.intersoft.co.uk/royal-mail-importers-commercial-clearance-0#main-content) English Show submenu for translations ![](https://kb.intersoft.co.uk/hs-fs/hubfs/is-logo-std-grey-yellow-rgb-1.png?width=100&height=75&name=is-logo-std-grey-yellow-rgb-1.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://kb.intersoft.co.uk/?hsLang=en) 2. [Carriers](https://kb.intersoft.co.uk/carriers?hsLang=en) 3. [Royal Mail Importers](https://kb.intersoft.co.uk/carriers?hsLang=en#royal-mail-importers) # Royal Mail Importers - Freight to Post Onboarding Process **Step 1:** Intersoft will contact you to provide our [Onboarding Form](https://onboarding.intersoft.co.uk/customer-onboarding-form?hsLang=en) for your review and completion. A Sandbox account will also be created to facilitate your initial testing activities. **Step 2:** Upon completing your development work, please complete and submit a [Sandbox Test Pack](https://kb.intersoft.co.uk/sandbox-test-pack-requirements?hsLang=en) to onboarding@intersoft.co.uk using the subject line format: *CustomerName\_TestPack\_DateSubmitted* *All the guides and documentations can be accessed [here](https://kb.intersoft.co.uk/sandbox-guides-and-documentation?hsLang=en), International Arrivals Container guides can be found [here ](https://kb.intersoft.co.uk/intelligent-shipper-containerisation-api?hsLang=en)and the Sandbox API URL endpoints are listed [here](https://kb.intersoft.co.uk/api-url-endpoints?hsLang=en). * Details on Freight to Post API Requirements can be found [here](https://kb.intersoft.co.uk/royal-mail-api-call-requirements-for-international-shipments?hsLang=en).  **Step 3:** Once your Test Pack is reviewed and approved by Intersoft, we will issue your production credentials. **Step 4:**You will then be required to complete Royal Mails Customer Data Solution sign off process as per below instructions. - Generate 3 labels per service - Allocate those shipments to a container and Manifest the container - Submit the PDFs to [onboarding@intersoft.co.uk](mailto:onboarding@intersoft.co.uk). They will be forwarded to Royal Mail for review and sign off. **Step 5:**You will then be required to complete Royal Mails sign off process as per below instructions. - Generate 20 live shipments using the intended services - Print physical labels using production printers at your site - Send 10 labels to Sharon Bullman and the remaining 10 to the Distribution Hub (Address details will be provided by Intersoft).  Please note: Physical label verification is only required when setting up a new Royal Mail account or Posting Location. For existing accounts and locations, PDF label submission is sufficient for Go Live approval. **Step 5:** Once physical labels are approved, your integration with Intersoft is now finalised and ready for live operations. Your Royal Mail Account Manager will confirm a Go Live date with you.  - [Carriers](https://kb.intersoft.co.uk/carriers?hsLang=en#main-content) - [Amazon](https://kb.intersoft.co.uk/carriers?hsLang=en#amazon) - [An Post](https://kb.intersoft.co.uk/carriers?hsLang=en#an-post) - [Asendia](https://kb.intersoft.co.uk/carriers?hsLang=en#asendia) - [Deutsche Post](https://kb.intersoft.co.uk/carriers?hsLang=en#deutsche-post) - [DHL eCommerce (prev DHL Parcel UK)](https://kb.intersoft.co.uk/carriers?hsLang=en#dhl-ecommerce-prev-dhl-parcel-uk) - [DHL e-Commerce USA](https://kb.intersoft.co.uk/carriers?hsLang=en#dhl-e-commerce-usa) - [DHL Express](https://kb.intersoft.co.uk/carriers?hsLang=en#dhl-express) - [DPD](https://kb.intersoft.co.uk/carriers?hsLang=en#dpd) - [DPD Germany](https://kb.intersoft.co.uk/carriers?hsLang=en#dpd-germany) - [DPD Ireland](https://kb.intersoft.co.uk/carriers?hsLang=en#dpd-ireland) - [DPD Local](https://kb.intersoft.co.uk/carriers?hsLang=en#dpd-local) - [DPD Netherland](https://kb.intersoft.co.uk/carriers?hsLang=en#dpd-netherland) - [EVRi](https://kb.intersoft.co.uk/carriers?hsLang=en#evri) - [Landmark Global](https://kb.intersoft.co.uk/carriers?hsLang=en#landmark-global) - [Royal Mail](https://kb.intersoft.co.uk/carriers?hsLang=en#royal-mail) - [Royal Mail Importers](https://kb.intersoft.co.uk/carriers?hsLang=en#royal-mail-importers) - [Royal Mail (Parcelforce)](https://kb.intersoft.co.uk/carriers?hsLang=en#royal-mail-parcelforce) - [Spring GDS](https://kb.intersoft.co.uk/carriers?hsLang=en#spring-gds) - [Starlinks Global](https://kb.intersoft.co.uk/carriers?hsLang=en#starlinks-global) - [The Delivery Group](https://kb.intersoft.co.uk/carriers?hsLang=en#the-delivery-group) - [UPS](https://kb.intersoft.co.uk/carriers?hsLang=en#ups) - [How to](https://kb.intersoft.co.uk/how-to?hsLang=en) - [Intelligent Shipper](https://kb.intersoft.co.uk/intelligent-shipper?hsLang=en#main-content) - [Customer User Manuals](https://kb.intersoft.co.uk/intelligent-shipper?hsLang=en#customer-user-manuals) - [Intelligent Shipper - User Manuals](https://kb.intersoft.co.uk/intelligent-shipper?hsLang=en#intelligent-shipper-user-manuals) - [Release Notes](https://kb.intersoft.co.uk/release-notes?hsLang=en#main-content) - [Release Notes 2022](https://kb.intersoft.co.uk/release-notes?hsLang=en#release-notes-2022) - [Release Notes 2025](https://kb.intersoft.co.uk/release-notes?hsLang=en#release-notes-2025) - [Release Notes 2024](https://kb.intersoft.co.uk/release-notes?hsLang=en#release-notes-2024) - [Release Notes 2023](https://kb.intersoft.co.uk/release-notes?hsLang=en#release-notes-2023) - [Release Notes 2026](https://kb.intersoft.co.uk/release-notes?hsLang=en#release-notes-2026) - [Documentation](https://kb.intersoft.co.uk/documentation?hsLang=en) - [FAQ](https://kb.intersoft.co.uk/faq?hsLang=en#main-content) - [Windsor Framework](https://kb.intersoft.co.uk/faq?hsLang=en#windsor-framework) - [Sandbox](https://kb.intersoft.co.uk/sandbox?hsLang=en) - [Customer Tech Support](https://kb.intersoft.co.uk/customer-tech-support?hsLang=en) - [Sapient - Internal Knowledge](https://kb.intersoft.co.uk/sapient-internal-knowledge?hsLang=en) [![Chill listening crop-3](https://kb.intersoft.co.uk/hs-fs/hubfs/is-logo-std-grey-yellow-rgb.png?width=167&height=25&name=is-logo-std-grey-yellow-rgb.png "Chill listening crop-3")](http://intersoft.co.uk) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, Intersoft