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Royal Mail Importers - Commercial Clearance Onboarding Process

Step 1: Intersoft will contact you to provide our Onboarding Form for your review and completion. A Sandbox account will also be created to facilitate your initial testing activities.

Step 2: Upon completing your development work, please complete and submit a Sandbox Test Pack to onboarding@intersoft.co.uk using the subject line format: CustomerName_TestPack_DateSubmitted

All the guides and documentations can be accessed here, and the Sandbox API URL endpoints are listed here. 

Details on Commercial Clearance API Requirements can be found here. 

Step 3: Once your Test Pack is reviewed and approved by Intersoft, we will issue your production credentials.

Step 4:You will then be required to complete Royal Mails sign off process as per below instructions.

  • Generate 20 live shipments using the intended services
  • Print physical labels using production printers at your site
  • Send 10 labels to Sharon Bullman and the remaining 10 to the Distribution Hub (Address details will be provided by Intersoft). 

Please note: Physical label verification is only required when setting up a new Royal Mail account or Posting Location. For existing accounts and locations, PDF label submission is sufficient for Go Live approval.

Step 5: Once physical labels are approved, your integration with Intersoft is now finalised and ready for live operations. Your Royal Mail Account Manager will confirm a Go Live date with you.